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Creating a web channel to support companies in the transformation of electronic invoices with Págalo

Web-Pagalo

Client

Págalo

Industry

Retail - Financial

Platforms

Mobile (IOS & Android)

Hiring

On - going design team

Services

UX Design

UI Design

Usability testing

Information architecture

Overview


Xperience Design spearheaded the user experience design for Págalo web channel. Págalo App platform is dedicated to the management of electronic invoice payments for different types of businesses. Its web has the vocation to support the whole service. Our main challenge was to create an end-to-end solution that would serve as a financial integrator for businesses across the country. We set out to offer complete services ranging from accounts payable to accounts receivable, as well as other key financial processes.

Beating the competition: Building an attractive MVP

Inspired by a thorough competitive analysis, we focus on developing essential business functionality from the ground up. Through in-depth research, collaborative ideation within the design team and continuous iteration, we work closely with product and development teams to evolve an exceptional Minimum Viable Product (MVP).

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THE SOLUTION

A experience to connect and integrate

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Successful launch
In a significant milestone for the financial industry, we launched Págalo web in 2022.

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Customer experience
This innovative platform is the first financial integrator designed specifically for companies in Colombia.

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Boosting usability
Págalo web offers a comprehensive solution for financial management, boosting business efficiency towards success.

Arquitectura App PCOL 2023 - Pivoteo con Manuela y Alejandra feb 3-2

Process

Digital Xperience Framework.

Design thinking.

Double diamond methodology, identification and characterization of stakeholders.

Mapping the user journey.

Agile team collaboration framework: Scrum.

Deliverables

Guide for semi-structured interviews with users.

Report and analysis of tests with users.

Information architecture.

Low fidelity wireframes.

Functionality and usability guidelines for the user.

Heuristic evaluation.

Prioritization matrix and workflow modeling with development team.

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"We are really pleased with their work - The company handed over full responsibility for the project to the Xperience design team. The team began working with the company as an integral part of the in-house team, ensuring the eventual success of the project."

Alejandro Villegas

CMO, Págalo.

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