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Enhancing Daviplata's Onboarding Experience: Elevating Financial Digital Performance

Audit-Daviplata

Client

DaviPlata

Industry

Retail - Financial

Platforms

Mobile (IOS & Android)

Hiring

Fixed-time project

Services

UX/UI Audit

Communication manual

Inventory of coppys

Overview


DaviPlata, supported by Banco Davivienda Colombia, offers electronic funds deposits protected by Fogafín's insurance. Leveraging our expertise, we optimize the user experience for enhanced friendliness. Through careful assessment of the product, we gather insights and prioritize UX/UI design opportunities to ensure ease and enjoyable use. Our team's goal is to continually improve interactions by focusing on user-friendly principles while considering the unique needs of financial services.

A team ready to identify challenges and discover optimal solutions

Our CX/UX/UI experts conducted a detailed review, evaluating interactions based on heuristic criteria to identify issues.


Using a severity matrix, they categorized and scored findings, enabling effective improvement and continuous optimization of the user experience.

PCO tienda online

THE SOLUTION

Empowering the business with
insightful assessments

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Successful launch
Our team of experts conducted a comprehensive audit of the digital product, accurately identifying potential issues.

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Customer experience
Based on the audit findings, we provided specific recommendations to enhance both the usability and effectiveness of the product.

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Boosting usability
Our report outlined technical errors in UX/UI operations, along with specific improvement recommendations.

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Process

Digital Xperience Framework.

Design thinking.

Stakeholder interviews.

User journey mapping.

Accessibility assessments and improvements.

Deliverables

Comprehensive UX/UI audit report.

Information architecture diagrams and trees.

Accessibility compliance overview, with recommendations.

Low fidelity wireframes.

Daviplata 1-1

“On my side, it has been a very positive experience. I have felt supported and questioned about discovering more needs, which are later addressed in warm offers.”

Andrés Suárez

Quality Service Structurer, Daviplata.

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