DaviPlata
Retail - Financial
Mobile (IOS & Android)
Fixed-time project
UX/UI Audit
Communication manual
Inventory of coppys
DaviPlata, supported by Banco Davivienda Colombia, offers electronic funds deposits protected by Fogafín's insurance. Leveraging our expertise, we optimize the user experience for enhanced friendliness. Through careful assessment of the product, we gather insights and prioritize UX/UI design opportunities to ensure ease and enjoyable use. Our team's goal is to continually improve interactions by focusing on user-friendly principles while considering the unique needs of financial services.
Our CX/UX/UI experts conducted a detailed review, evaluating interactions based on heuristic criteria to identify issues.
Using a severity matrix, they categorized and scored findings, enabling effective improvement and continuous optimization of the user experience.
THE SOLUTION
Digital Xperience Framework.
Design thinking.
Stakeholder interviews.
User journey mapping.
Accessibility assessments and improvements.
Comprehensive UX/UI audit report.
Information architecture diagrams and trees.
Accessibility compliance overview, with recommendations.
Low fidelity wireframes.
“On my side, it has been a very positive experience. I have felt supported and questioned about discovering more needs, which are later addressed in warm offers.”