Quality Management and Content:
Operated by a dedicated, human-centered team.
Content organized, current, relevant, and easy to read.
Use of structured methodologies for the creation of articles and FAQs.
Accessibility and Efficient Navigation:
Information available 24/7 through self-management.
Ease of use and navigation in the Digital Help Center (CDA).
Preferred complementary channel for consultation and self-management.
Resolution and Continuous Improvement:
Access to personalized information to resolve requirements.
Continuous feedback from users to improve products and services.