---
title: Renting Colombia
---

### Client

Renting Colombia S.A.S.

### Industry

Rental and leasing 
of motor vehicles

### Plataforms

Zendesk

Facebook

Instagram

LinkedIn

### Hiring

Continuous Community managers team

### Services

**

Comprehensive management of public and private interactions on social networks

## Overview

Renting Colombia S.A.S., part of the Bancolombia Group, offers mobility solutions nationwide through long-term leasing (12-48 months), **allowing individuals and companies to use a vehicle by paying a monthly fee that includes maintenance, insurance and taxes. **In addition, with the Localiza Colombia franchise, it offers short-term vehicle rentals (1 day to 12 months), adapting to immediate needs. At the end of their use, vehicles are sold as Used Renting.   
**To transform your social networks, we analyze and optimize these channels, improving interaction with users through creative responses aligned with customer service policies, focusing on their satisfaction.**

### Comprehensive Social Media Management for Quality Service

We continuously optimize digital channels to deliver superior customer service by refining content and providing efficient, personalized responses. We monitor online results to ensure quality and enhance the customer experience.

![renting](https://www.xperiencedesign.co/hubfs/XP%20New%20Design/Our%20Work/renting.webp)

THE SOLUTION

 

## Comprehensive social media optimization to drive growth and customer satisfaction

![celularsvg](https://www.xperiencedesign.co/hubfs/celularsvg.svg)

**Digital Channel Analysis:  
**We evaluate the performance of social media to identify improvements and alert reputational risks, applying management and resolution protocols together with the brand.

![correct](https://www.xperiencedesign.co/hubfs/correct.svg)

**Content Optimization:**  
We improve communication to make it more attractive, accessible and relevant to users.

![focoVector](https://www.xperiencedesign.co/hubfs/focoVector.svg)

**Continuous Monitoring and Adjustment:  
**We implemented an online system to adjust strategies, ensure quality and promote continuous improvement in customer service.

![renting-2 w](https://www.xperiencedesign.co/hubfs/renting-2%20w.webp)

### Deliverables

**

Channel performance metrics report: FRT, AHT, Abandonment, SLA.

**

Global Interaction Volume Report, by network, by channel, and by business.

**

Long-term and used leads for purchase.

**

Creative response proposal.

**

CSAT results.

**

Critical cases report.

**

Report on Pqrs filed by RRSS.

**

Quality indicators.

**

Crisis case management protocol.

**

Improvement actions.

**

Findings, recommendations and good practices.

# **View other projects**

[![Recursos Work-07](https://www.xperiencedesign.co/hubfs/Recursos%20Work-07.png)

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Information architecture, UX/UI research and usability tests

](https://www.xperiencedesign.co/ecommerce-puntos-colombia) [![Recursos Work-10](https://www.xperiencedesign.co/hubfs/Recursos%20Work-10.png)

### Helm Bank USA

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